ADVICE AND INFORMATION TO HELP YOU SOLVE COMMON TECHNICAL ISSUES

Will the online activities run on my computer?

Our online activities require an internet browser capable of running Adobe Flash. Most modern browsers will do this. We recommend using either Internet Explorer or Microsoft Edge for the best experience. You can test your browser's capabilities below.

Online activities can be run in either full screen or windowed mode depending on your choice. In windowed mode, the activity is played in a fixed size window within your web browser. In full screen, a new browser window is opened for the activity and scaled to match the size of your monitor. You can also hide all of the browser menus by pressing the <F11> key. Pressing the key again will return to window to normal.

 

Click the 'thumbs up' to test your browser in WINDOWED mode.

Click the character above to test your browser in FULL SCREEN mode.

Click above for help to make changes to your browser settings.

If either of the tests above fail or if your browser is trying to download an SWF file, you need to make changes to your browser settings. Choose the 'Browser Help' link above for step-by-step guidance on how to make these changes and get our activities running properly on your computer.

 

I have a Free Trial subscription, why can't I see everything?

Free Trial subscriptions are designed to help you evaluate our resources. Free Trial users can:

  • Access all of our activities online.
  • Examine our Switch Skills Progression materials.
  • Download our activity 'Animal Whimsy' for evaluation.
  • Access some of our training videos and support resources.

 

Can I download the activities and use them offline?

Subscribers can download all of our activities to use offline from our Download page. Free Trial subscribers may download the 'Animal Whimsy' activity for evaluation. Our activity files are for Windows PC and have been fully virus checked. Simply save the files to your computer, unzip them to a folder and double click to start them. There is no need to install them.

We are sorry but we are unable to provide download activities for MAC OS.


 

How do I use the activities with access devices?

Our activities can be used with a range of different access devices and can be personalised to meet the specific needs of individual learners. Almost all of our activities use the same settings. This is important We want our activities to be easy to learn and use. Once you have learned how to use one, you'll be able to use them all.

  We've created a simple guide including some helpful tips here: Using the Settings or you can download a copy to print from the Resources Area


 

How do I set up my switches?

Our activities are designed to work with switch interfaces which send <SPACE> for switch one and <ENTER> for switch two. Most problems with switches not working are because the the interface is not sending the correct key strokes. Check with the your specific interface manufacturer for the correct setting for the device.

Our switch activities do not work with switch interfaces that send mouse clicks such as an adapted mouse. While mouse button switches can work at a simple level, they do not work well when used for switch scanning.


 

How do I set up my eye gaze system?

To use our activities with your eye gaze you should set your system to 'Windows Control' or 'mouse' mode. Each eye gaze system and software uses their own settings. Please check the manufacturer's manual for specific settings.

Our activities have specific settings for eye gaze which handle both the dwell click timing and clicking. Use the activity menu screens to set a dwell click interval appropriate to the needs of your learner.